Privacy and Cookie Policy


Techtronic Industries Australasia Pty Ltd, Hart Tools (“we”, “us”, “our”, “Hart” or “Hart Tools”) created this Privacy Policy (“Privacy Policy”) in order to ensure the confidence of visitors and customers (“you” or “your”) of and to our website (the “Site”), and to demonstrate our commitment to fair information practices and the protection of privacy.

  1. Types of Information Collected
    1. Traffic Data Collected. We automatically track and collect the following information when you visit our Site, including your: (i) IP address; (ii) domain server; (iii) type of computer; (iv) type of web browser; and (v) other logs (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. We also use “cookies” to customize content specific to your interests and to store your password so you do not have to re-enter it each time you visit the Site.
    2. Personal Information Collected. In order for you to access certain services and to purchase products that we offer via the Site, we require you to provide us with information that personally identifies you (“Personal Information”). Personal Information may include: (i) Contact Data (such as your name, mailing and e-mail addresses); (ii) Demographic Data (such as your city, state, zip code, area code, gender, age, purchase history, income, hobbies and interests); and (iii) Product Ownership Data (such as products you own, products model numbers, serial numbers, and places of purchase). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards or forums, or otherwise complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information.


  1. Uses of Information Collected

We use Contact Data and/or Product Ownership Data to send you information about our company or our products or services, or to contact you when necessary. We will direct electronic communications to your email address or eBox, as you select. You may access your eBox and review the information sent to your eBox at any time. We use your Demographic Data and/or Product Ownership Data to customize and tailor your experience on the Site and to assist us in product development and marketing. We may share your Personal Information with our affiliates. We may also share your Personal Information with third parties as required for them to provide services to us, which provides the technology used for managing our product registration process. If you participate in any contests or sweepstakes, we will use your Contact Data to notify you regarding your participation in and/or the winning of the contest or sweepstake.

  1. Sharing of Personal Information

We share Demographic Data and Product Ownership Data with our retail partners and other third parties only on an aggregate basis. We do not share Contact Data with other companies, other than subsidiary or affiliated companies or other companies that are providing us services related to the purpose for which you provided the information.

  1. User Choice Regarding Collection, Use and Distribution of Personal Information

You must provide us with your Contact Data and Product Ownership Data in order to register the products you have purchased. You may choose not to provide us with any Demographic Data. In such an event, you can still access and use much of the Site; however you will not be able to access and use those portions of the Site that require your Demographic Data. If you do not wish to receive information and promotional material from Hart, you may select the appropriate “opt-out” option in the product registration process or select the “opt-out” option within My Profile.

  1. Confidentiality and Security of Personal Information

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce any terms of use associated with this Site. Your Personal Information is stored on secure servers that are not accessible by third parties, except for our third party agents providing the services associated with this Site.

  1. User Ability to Access, Update and Correct Personal Information

In order to ensure that all of your Personal Information is correct and up-to-date, at any time you may visit your personal profile by logging into your eBox and selecting the “My Profile” option. Through your personal profile you may review and update your Personal Information that we have already collected or elect to deactivate your eBox. When you deactivate your eBox, we will not use your Contact Data to send you additional promotional or marketing material. Once you deactivate your eBox, neither you nor Hart customer service will have access to the information you supplied in the product registration or support request process.

  1. Other Limits to Your Privacy

The Site contains links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites. We also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information. All opinions, ideas, suggestions, and other feedback submitted to our Site may be used by us without any restriction and free of charge, and nothing contained in the Privacy Policy shall limit or otherwise affect this.

  1. Children’s Privacy

We do not knowingly collect or use any personally identifiable information from online visitors under 13 years of age. We do not knowing allow visitors under the age of 13 to participate in any of our promotions or contests.

  1. Business Transition

In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You will be notified via emaild, of any such change in ownership or control of your personal information.

  1. Updates and Changes to Privacy Policy

We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Site. Any such change, update or modification will be effective immediately upon posting on the Site. Therefore, it is important that you periodically review this Privacy Policy.

  1. Further Information

If you have comments or questions about our Privacy Policy, you may contact us as follows:




The Website (hereafter referred to as the Website) is operated by Hart (hereafter referred to as the Company). This Website can be used only upon reading and consenting to the conditions of usage stipulated below. This Website shall not be used without consenting to these conditions.

The content, URLs, or structural information of the Website may be changed or deleted without notice.


      i.         Reversion of Copyrights

Copyrights for the Website content, including video, sound, text, photographs, diagrams, designs, and illustrations, shall revert to the Company or the provider of the content. In addition, the Company shall possess editorial copyrights for the Website, which has been edited into a home page format. These copyrights are protected by copyright laws and treaties as well as other laws of individual countries.

     ii.         Handling of Copyrights

The use of information contained on the Website in a manner that extends beyond the scope of allowable uses (such as, but not limited to, reproduction, transfer, transmitting, cutting, altering, selling, translating into a foreign language, or renting) under copyright laws and treaties as well as other laws of each individual country without the permission of the Company is prohibited. In the event that the Company is not the copyright owner, the permission of the relevant copyright owner is necessary. In addition, trademarks (including, but not limited to, HART, Hart, and other product names) and trade names are protected under trademark laws, commercial laws as well as other laws of individual countries and thus cannot be used without authorization.

   iii.         Software

Software provided through the Website belongs to the copyright owner. Please adhere to the stipulations and conditions posted by the copyright owner when using such software.


  1.       i.         The Website contains information about forward-looking statements related to such matters as the Company's plans, strategies, and business results. These forward-looking statements represent judgments made by the Company based on information available at present and are inherently subject to a variety of risks and uncertainties. The Company's actual activities and business results could differ significantly due to changes including, but not limited to, changes in the economic environment, business environment, demand, and exchange rates.

Users should be aware that this Website does not represent an offer or a solicitation of an offer to buy or sell securities. It should be noted that investment decisions are the responsibility of the users.

The Company's Website also contains IR information that has been listed following the elapsing of a specified period of time after this information is disclosed to news media.

  1.      ii.         The Company shall not be liable for any damages, including, but not limited to, direct, indirect or consequential damages on account of use of information or any other materials from its Website, or inability to use or access the Website.

The Company also assumes no responsibility for the content of third party's websites linked to the Website.

Hypertext link

      i.         Links to Third Party Websites

Links to third-party websites that are placed on the Company's Website are provided for the convenience of the user. These other websites are operated and managed as the responsibility of the respective company or organization providing the websites. Therefore, users of these other websites shall comply with the conditions posted on such respective websites.

     ii.         Links to the Website

Links to the Company's Website may be established by agreeing to the following "Conditions." (Contacting the Company is not required).

Conditions for Linking to the Website

  • Linking to the Company's Website using the Hart logo is prohibited.
  • Links must be set to the home page of the Company's Website.
  • Please note that the website content and URL are subject to change or deletion without notice.
  • Please do not use the methods of linking that obscure the Company's ownership of content (i.e., linking within frames, etc.).
  • No linking from websites that contain content falling under "4. Prohibited matters" of the Terms of Use.
  • Linking can be refused when the purpose of the link is not in accordance with the intention of the Company's Website or in the event that providing such a link could result in damage to the Company's credibility.

Prohibited matters

The following activities are prohibited with the use of this Website.

  1. Any activities that violate public welfare, including slander, defamation and activities that damage property or violate personal privacy.
  2. Activities involving the use or provision of harmful programs, including those with computer viruses.
  3. Activities that violate laws and ordinances or activities that could result in violation of laws and ordinances.
  4. Other activities that the Company determines to be inappropriate.

Registration may be required to access

We may require you to register with us in order to access some parts of the Hart website.

Where you register with us, you must keep your registration details confidential; you will be responsible for any access to the Hart website using your registration details, even if the access is by another person.




To ensure that we always provide an easy and reliable online experience for our customers, we rely on small pieces of information that are stored on your device. These small files are called cookies and they are used to make your online experience as good as it can be.

For example, cookies can be used to:

  • Recognise your device so that you do not have to enter your information several times during one task
  • Recognise what you have added to your basket so that you do not have to keep adding the same items your basket during your visit
  • Allow us to see data on how people are using our website to ensure that we are providing them with the best service possible





More Information

Google Analytics


 These cookies are used to collect information about the people that visit our website. We use the information to analyse and react to the ways people use our website. This allows us to continually update our website to ensure that visitors are always receiving an optimal customer experience.

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Shopping Basket Cookie


 This cookie records your shopping basket number. This allows us to maintain the contents of your basket if you leave the website and return.

View the Hart privacy policy

Essential site session cookie


 This cookie is essential for the site to operate. It is used to track information about the decisions you make during your visit.

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Essential site cookie


This cookie is used the track what options you have selected in the layered navigation on our category pages. This is to ensure that we do not forgot what type of item you are looking for. 

 View the Hart privacy policy



 These cookies are used to collect information about the marketing activity and the sales driven from this activity. The information is used to compile reports and to help improve the site and marketing activity. The cookies collect information in an anonymous form, including the number of clicks to the site from marketing activity, where the clicks have come from and the number of sales.

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Essential site cookie


 This cookie is used to allow us to remember what products you have viewed previously so that we can suggest items that may be useful to you.

 View the Hart privacy policy


optimizely EndUserid

Optimizely is a web content A/B testing software which allows us to perform content tests to optimize the experience of our users. These cookies collect information about user engagement and the version of the test they were exposed to.

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Google Retargeting


These cookies are used to collect information about customers who have been to the site and not purchased a product. We use the information to serve ads to customers based on prior visits to our website. The cookies collect information in an anonymous form.

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